GIFT CARD FAQ

• You can purchase XAVIET e-gift cards via searching 'gift card' in our search bar.
• The e-gift card will be sent via email to the chosen recipient to use online only.
• E-gift cards may be purchased and activated for a minimum value of £10 and a maximum value of £100 (or equivalent local currency amount). Only amounts to the nearest pound will be accepted.
• E-gift cards are only available in the same currency the e-gift card was bought from. Payment for e-gift cards is accepted by all of our payment vendors including debit and credit card and our Buy Now Pay Later providers. 
• Promotional and discount codes cannot be used when purchasing a gift card.
• XAVIET do not accept responsibility for any losses resulting from any e-gift card being delivered to an incorrect email address due to errors made by you within your order. You must therefore take extra care when entering details in your order.

• To redeem a gift card is quick and easy. Simply click on the link within your e-gift card email. This will then take you to log into your account or create a XAVIET account if you don’t have one. PLEASE NOTE you can only use e-gift cards on the XAVIET account that is associated with the email address that you received your e-gift card through.
• Once logged in the value of the gift card will automatically be added to your account balance. You can check your account balance on your account page or when you are logged in at checkout. You account balance can be used alongside other payment methods.
• If you have multiple XAVIET accounts, we are unable to merge or move any account credit over to another account.
• Your e-gift card can only be used to make purchases online in the same county and currency the e-gift card was bought from. Any purchases made using any amount on your e-gift card by you or any other person will be subject to our website Terms and Conditions, Terms of Use and Privacy Policy.
• If the entire amount on your e-gift card has not been spent, the remaining balance will still be credited to your account. There is no expiry date for your account credit.
• The amount on your e-gift card can be used towards the purchase amount of items that are priced higher than the balance of your e-gift card, provided that you or the user making the transaction also pay the difference for such items using one of our prescribed payment methods.

• There are no expiry and activation cut off dates with XAVIET gift cards.

• The balance of your gift card can be found in your account. All gift cards will be credited to your account for future purchases. Your balance will also appear at checkout when you are logged in.

• If you've purchased a gift card and you or the recipient has not received it, first check your junk folder. Still no luck? Please get in touch via our contact us page.
• If you have decided to buy a gift card for someone as a surprise and have not heard from them in a couple of days please double check the email address you sent it to ensure all details are correct. If all details are correct please give the recipient a nudge to check their account.
• XAVIET shall not be responsible if an e-gift card is corrupted, deleted or used without permission. We reserve the right to refuse to accept an e-gift card which we deem to have been duplicated, or otherwise suspect has been affected by fraud.
• We cannot be held responsible for e-gift cards that cannot be delivered due to the recipient’s spam filters, firewalls, capacity of the mailbox, and any other factors outside our control.
• XAVIET are not responsible if an e-gift card is corrupted, deleted or used without permission. We reserve the right to refuse to accept an e-gift card which we deem to have been duplicated, or otherwise suspect has been affected by fraud.

• Gift Cards cannot be exchanged for cash or transferred for value. If you have entered an incorrect senders email address please get in touch via our contact us page.
• Gift Cards cannot be refunded once the gift card has been activated by the recipient. You have the right to cancel your e-gift card within 14 days of it being received at your nominated email address for delivery provided that you give XAVIET formal written notice of your intention to cancel by contacting us via the email xavietltd@outlook.com. If you decide to exercise your cancellation right, PLT will refund the amount of your e-gift card to the original payment method used to purchase the e-gift card within 30 days of our customer services team receiving your written notice of cancellation. You may not cancel any e-gift card which has already been redeemed.